Free Shipping On Order Over $39
LAZIO BOX is proud to offer free standard shipping on order over $39 for our members. Shipping fee of $5.99 will be applied to orders under $39.

Which countries are the orders currently available for sale?
We currently ship to the United States, Canada, Australia, the United Kingdom, France, Germany, Italy, Spain, Mexico and Malaysia. We plan to add more countries in the future, so stay tuned!

How long does it take to process an order?
Order processing typically takes about 2-4 business days.

How long is the delivery time for my order?
If you choose standard shipping (default), your order will be delivered within 10 business days after it leaves our warehouse.

What about Customs, Duties and Taxes?
For our products, all customs duties and taxes are already included in the price, so there are no additional fees required from you at checkout.

Can I cancel an order?
You can cancel an order within 30 minutes of placing the order using the cancellation link in your order confirmation email. If you want to cancel an order after the 30-minute window, you may email us at contact@laziobox.com. We can only cancel the order if it has not been processed.
Group sale orders cannot be canceled once the sale has ended. Cancellation refund are processed within 10 business days.

What if I entered a wrong shipping address?
Once your order is shipped out, there is nothing much we can do to amend the shipping address. If you have entered an incorrect address, you will need to get in contact with the residence of the address you had originally provided to receive your package. If this address does not exist, insufficient, or undeliverable, it will be hold temporarily by the shipping carrier and eventually discarded if not claimed in time. While the tracking online might say the package returned to sender, it was in most cases being hold at some processing station of the shipping carrier (not in our hands). Those packages will be discarded by the carrier if not claimed in a timely manner.

If you notice an incorrect shipping address, please email contact@laziobox.com with your order details immediately. We will do our best to help resolve it with the shipping carrier. There is no guarantee and may occur extra charge for the change of address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect or undeliverable address.

If I have any other question, who should I contact?
Feel free to contact us at contact@laziobox.com.